FAQ
How do I know if a jacket is available?
Availability is always updated on the product page. If an item is out of stock, you can sign up for our restock notification to be informed as soon as it becomes available again.
What payment methods can I use?
We accept various payment methods, including credit and debit cards, PayPal, and bank transfers. Specific details are available at checkout.
How can I track my order after purchase?
Once your order has been shipped, we will send you a tracking link via email. You can also track your order directly from your account on our site in the "My Orders" section.
How long do warehouse handling and shipping take?
Warehouse handling: Our warehouse handling time is 2 business days, necessary to prepare and package your order.
Shipping: Delivery generally occurs within 7 business days from the time of dispatch. Delivery times may vary based on the destination.
What should I do if the product delivered does not match the ordered one?
Contact us immediately through our contact form or via email. We will arrange to replace the incorrect or damaged item at no additional cost to you.
What are the terms and conditions for returns?
You can return any product within 30 days of receipt, provided it has not been used and retains its original tags. The return process is detailed in the Returns section of our site.
Is it possible to modify or cancel an order after it has been confirmed?
You can modify or cancel your order within 12 hours of confirmation. To make changes, contact our support team here. If the order has already been processed, modifications will not be possible.
How can I get discounts on multiple purchases?
Subscribe to our newsletter to receive information on promotions and special discounts, including exclusive benefits for multiple purchases.
Still have questions? Contact us here.